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Financial Services

The Financial services industry provided the first CVA client and therefore was the first industry area that developed. It has remained a core sector for over 25 years, representing ~40% of Sales in certain offices. Currently the industry is undergoing major upheaval as a result of the financial crises, as the major players now have to deal with the significant issues that arise from changes to the industry structure, changes in customer perception of them as institutions, and the impact of regulatory change that they are facing from all levels and types of authority.

Boards should run the banks, not regulators

One major lesson from the crisis is that banks and other institutions cannot fulfill their corporate governance responsibilities effectively until their boards take ownership of strategy and the evaluation of strategy, and conduct "strategy audits" in the same way they are required to audit financial accounts.